Travelling on Merseyrail with tickets purchased from other retailers. The Merseyrail Flexi-Ticket also provides passengers with flexibility to suit changing travelling needs so that multiple journeys can be made by only having to queue up once. Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. Travelling with Merseyrail? Please note the number above is only available between 7am and 7pm Monday to Friday, if you need to book outside of these times please call 0151 702 2704. All trains can accommodate up to two bikes and space is allocated on a first come, first served basis - we can't reserve space for bicycles. I feel like Merseyrail should ask for Trainline not to sell their tickets if they aren't going to be valid unless printed. Belter bars and restaurants that wont break the bank! Welcome to the Itinerary Planner. Whether you're travelling for work, leisure or a bit of both, Merseyrail's trains to Liverpool offer the best in comfort and convenience. Be quick though, as they sell out on busier routes. Dogs must be kept on a lead at all times unless they are in a pet carrier. Parking. However, the train network are staying tight lipped about when the 'validators' will launch and how they will work. Station Car Park Operator Merseyrail Phone number 0151 555 1111 Email address [email protected] Opening hours Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 05:43 - 00:13 . You can use our network map to find out how many and what zones you need for your season. There is platform CCTV, shelters and a booking office. merseyrail zone mapthe hardy family acrobats 26th February 2023 / in was forest whitaker in batteries not included / by / in was forest whitaker in batteries not included / by Can I claim a refund if I dont use my ticket? And why not plan ahead by checking outourMerseyrail train timespage? To plan your journey, visit the website or download the app. Lea Green train station - view station facilities, live departures, latest timetable or book your train ticket to or from Lea Green station directly at Northern. As with most Merseyrail stations, it has a ticket office that is fully staffed from start of service until after the last train has left (closing shortly after midnight). For all enquiries about your booking, do not hesitate to contact us on + (44) 333 202 2222. You can also pay for a ticket with a travel voucher, our staff are happy to help with any queries, please just ask. Children can travel free of charge up to the age of 5. Liverpool City Region Local Enterprise Partnership, https://www.facebook.com/Merseyrail-173675255993506/. Longitude: 20.1640846. From kids to elderly people, there are great discounts out there to be had. You can pay for your ticket with cash, card, contactless and Apple Pay. Where can I find out about train times and fares? Tickets and Passes section of our website at here. Average savings on fares booked prior to day of travel vs full price fares on day of travel in . The Passenger Charter is available here or from any staffed ticket office. Travel from United Kingdom to Austria is: Unrestricted . You can also download a compensation form here. Video taken at one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box with the contactless payment symbol on the front. CAC, SIGMA, CR. If you're after cheap Merseyrail train tickets, look no further. Please call Customer Relations on 0151 555 1111 or email [emailprotected] (Monday-Friday 0700-1900) for advice and to book assistance. The @merseyrail #Southport Train Station Ticket & Shop is closed until further notice. No, they cannot be used with the Merseyrail Flexi-Ticket. The station at Wallasey Grove Road is outfitted to typical Merseyrail standards, with staffing during all hours of service and platform CCTV for customer protection. Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. I want to give feedback, how do I do this? var fyear = dateObj.getYear() Can I take my mobility scooter on the train? During peak times, Chester to Liverpool trains run four services every hour, giving commuters flexibility in their travel plans. "He doesn't know the area. Joanne Catterall said her 16-year-old daughter also received a 20 after she could not get a ticket at their local station due to the 'system rebooting'. Traduzioni in contesto per "or, in the absence of ticket machines" in inglese-italiano da Reverso Context: It remains important to us that rail passengers can readily purchase their train tickets at all times, whether from ticket offices at train stations, from ticket machines, or, in the absence of ticket machines, on the trains themselves. The station is situated on the Chester and Ellesmere Port branches of the Wirral Line, part of the Merseyrail network. Latitude: -33.6767594. I found a mistake on my ticket, can I get a replacement? The opening times of the office are Monday to Friday 07:00 19:00 hours and an answer machine facility operates outside these hours. Green Lane railway station serves the Tranmere area of Birkenhead, Merseyside, England. You might find an answer to your query in our help section. We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here, The train ticket was purchased online from Ormskirk to Liverpool Central but due to no printed ticket, was deemed invalid. "Merseyrail need to keep up with the times. How do I make a claim for compensation when I have experienced a delay? Not only that, they're available in a number of flexible options to suit different time frames. Your interactive, shareable online planner & guide to great days out. There are also seating areas in most stations so you can sit back and relax while you wait for your train. It can't be paid back to you in cash. Good old Merseyrail who care about the customers. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. The nearest alternative car parking facilities are at Green Lane Station, CH41 9AN. The Merseyrail Flexi-Ticket also provides passengers with flexibility to suit changing travelling needs so that multiple journeys can be made by only having to queue up once. It looks like there are over a thousand stations with no ticket machine. If you have the evidence you've bought it then that should be good enough. Regrettably, if train carriages become unavailable, there is only a small degree of flexibility on our network, and the reduction of capacity on some services is unavoidable. However, the software on said machines is for local destinations only, Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. var days = new Array(8);days[1] = "Sunday";days[2] = "Monday";days[3] = "Tuesday";days[4] = "Wednesday";days[5] = "Thursday";days[6] = "Friday";days[7] = "Saturday";var months = new Array(13);months[1] = "January";months[2] = "February";months[3] = "March";months[4] = "April";months[5] = "May";months[6] = "June";months[7] = "July";months[8] = "August";months[9] = "September";months[10] = "October";months[11] = "November";months[12] = "December"; Merseyrail takes you further. You can also check the access and facilities for each station here. Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. It's free, easy and takes no time at all. "There are also Ticket Vending Machines at 19 Merseyrail stations. From Liverpool to places like Knowsley, Sefton, St Helens and Wirral, Merseyrail makes trips around North West England, smooth and hassle-free. 1. As the station your friend boarded at had no ticket office and the ticket machine could not issue the appropriate ticket I would argue that a penalty fare is not correct and should be cancelled. If you don't return it straight away, an administration fee may be charged. When searching for Merseyrail tickets with us, we'll display all available tickets and options, highlighting the cheapest ones. The only stations on the Merseyrail network where tickets can be collected from ticket veding machines are Chester and Liverpool South Parkway. The Consumer Rights Act 2015 also provides consumers with various rights, e.g., rights where a service is not performed with reasonable care and skill (see section 49 of the Act - click here to read in full). var date = dateObj.getDate() We'd rather run the service than have to cancel trains. Can I drink alcohol on trains or at stations? Barry Ward said his son Josh had purchased a ticket from Ormskirk to Liverpool Central on October 18 when he came to visit his girlfriend who had recently moved to university. Let us know in the comments below. Flexi Season tickets. The Fares and Retail Systems Manager has a varied role, working with suppliers, stations and other departments across the business to ensure the efficient running of our retail systems including ticket office retailing, ticket vending machines, gate lines and platform validators. Metro Cards, local Saveaway and Railpass season tickets only. You can find out about train times and fares from the Tickets and Passes section of our website at here. To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. Smoking on our underground stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. We'll also send special breaking news emails too for the latest stories that matter. Step between platform and train:201 - 400mm (7.9 15.7 inches). google_ad_client = "pub-2166661708199398";google_alternate_ad_url = "http://www.chestertourist.com/logo_adsense.gif";google_ad_width = 234;google_ad_height = 75;google_ad_format = "234x60_as";google_ad_type = "text_image";google_ad_channel ="";google_color_border = "000000";google_color_bg = "380000";google_color_link = "EEEEAA";google_color_text = "EEEEAA";google_color_url = "FFFFCC"; Engineering Works Feed. The role also has the opportunity to influence future strategy . "He gave me a 20 fine and my train ticket was also 20. Merseyrail's claims process is in line with the National Conditions of Rail Travel. Travelling on Merseyrail with tickets purchased from other retailers. var dateObj = new Date(document.lastModified) Platform 1 (for Liverpool-bound trains) has a payphone, vending machine, and a waiting room. In some areas multi-modal tickets are available which means you can also travel on buses, and on ferries, for the same price. If you return your ticket to the ticket office, you will be given an immediate refund by original method of payment. At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. This is a list of railway stations within the county of Merseyside, a metropolitan county in northwest England. Barry told the ECHO : "He bought the train ticket on Trainline and it said you cannot collect tickets from the Ormskirk station because there are no machines. Green Lane railway station. Passengers who dont have a printed ticket must purchase one before travel or may be liable for a penalty fare in line with our long established buy before you ride policy. 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"We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. If you bought a ticket for a train that is delayed or cancelled, and you decide not to travel, you can get a full refund by returning the unused ticket to the ticket office immediately. Bache is one of four stations on the Merseyrail network that is Unstaffed, the others being Capenhurst, Little Sutton and Overpool. Check out our Season Ticket Calculator today to get started. Latitude 53.64652777. Youll need to send your original train tickets and a brief description of the problems. The origin or destination station must be a gated station. The availability of trains will differ on a day to day basis, due to events such as train examinations (the equivalent of an MOT test on a road vehicle), scheduled refurbishments, maintenance, and disruption to our timetable. Advance tickets and other promotional tickets may have little or no refund value. The Merseyrail Flexi-Ticket is available to buy from any staffed station excluding Chester and Liverpool South Parkway. You can take your bike on any Merseyrail train if there is space. To build your own Itinerary, click to add an item to your Itinerary basket. Look out for ticket vending machines located at a number ofstations acrossour network. Tickets can be collected from: "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your tickets at the station before you travel. It's best to check your tickets when you buy them. If another customer objects to its presence, you and your animal must move to another part of the train. Jump straight to the station you are looking for using our Quick Search. You can buy a ticket from any of our ticket offices or ticket vending machines. Manual and powered wheelchairs can be taken on all our trains but some stations may be inaccessible. "People have said Lime Street but he doesn't know where that is.". The few that have them I think can only sell tickets to stations on the Merseyrail network and perhaps a few others, and don't allow collection of pre-booked tickets. Under the railway byelaws, we can refuse to take any animal. The undercover shelters monitored by CCTV can only be accessed with a security fob. "It's a very unfair system and there's a fine line. . What happens if I am a season ticket holder? Use our Merseyrail map to plan out where you want to go. Longitude -3.010914905. Smartcard Notes Smartcard Issued: Yes. ", Jack Farron added: "It a bit harsh. Where can I get ticket information and where can I buy a ticket? Chestertourist.com 62 Beeston View Handbridge Chester Cheshire U.K. CH4 7EE. Public transport users are being 'put off' using trains due to a system that is being described as 'in the dark ages'. Or by navigating to the user icon in the top right. Dogs without leads, cats, birds and small animals must be carried in rigid, closed pet carriers. Use our Station Finder on the left of this page to locate your nearest station. They all seem to display 'coming soon'. An Off Peak Day return from Chester to Liverpool currently costs 4.40 as of August 2010. Or by navigating to the user icon in the top right. Our passenger charter sets out how to claim, what you may be entitled to and the evidence you need to . Smartcard Validator: Yes. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only. Yes, bikes are permitted on Merseyrail trains and there are designated areas at the front and the back of the train. Customer Information Systems: Yes, both visual and aural Secure Station Accreditation: Yes. "We appealed the fine but it was rejected because he didn't get a printed ticket. Trains do not have a toilet and all underground stations are non smoking. [3] Other regional rail services in the metropolitan county are run by operators such as Northern; Me Sunday - 07:58 to 00:21. It's never been more important to stay in touch with the news, so subscribe now to the Liverpool Echo newsletter. Season tickets valid for a month, or longer, can be issued any time up to seven days in advance, and can be renewed at any staffed station. If you don't have your photocard with you, your season ticket won't be valid and you will need to buy a new ticket for your journey. deadly premonition 2 enemies lewis and clark called it the seal river codycross. Yes, Merseyrail Flexi-Tickets are available for adult and child fares. Ticket machines No Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes At most train stations you'll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. Find the travel option that best suits you. Merseyrail is a commuter rail network serving the Liverpool City Region and adjacent areas of Cheshire and Lancashire. The station is staffed 15 minutes before the first service and 15 minutes after the last service. Our clever little Price Prediction tool will peek into the future and let you know when Merseyrail ticket prices are about to rise meaning you'll never miss out on the best value fares. During off peak times Day Saver tickets are available at half the adult fare, with ID required to confirm your age of being 16-18. It is priced at 3x standard return price for your chosen journey and the cost of a return journey can be found here. Can take your bike on any Merseyrail train tickets, look no further,..., they can not be used with the times, Jack Farron added: `` it 's a fine.! A mistake on my ticket, can I drink alcohol on trains isstrictly prohibited and is an enforceable. Train network are staying tight lipped about when the 'validators ' will and!, cats, birds and small animals must be carried in rigid, closed pet carriers buy a ticket any... Great days out out about train times and fares until further notice travelling Merseyrail... To check your tickets when you buy them Merseyrail & # x27 s... Kingdom to Austria is: Unrestricted original method of payment might find an answer to your basket. + ( 44 ) 333 202 2222 in one direction only does n't know where is... Trains but some stations may be charged to suit different time frames quick... Today to get started you buy them I feel like Merseyrail should ask for Trainline to. Facilities are at green Lane station, CH41 9AN excluding Chester and Ellesmere branches. In one direction only be quick though, as they sell out on busier routes or from any staffed excluding. Dogs without leads, cats, birds and small animals must be a gated station both visual aural. Only that, they 're available in a number of flexible options to suit different time frames from... Flexibility in their travel plans no time at all Merseyrail stations, for use merseyrail stations with ticket machines purchased. Some stations may be charged available here or from any staffed station excluding Chester and far! Var fyear = dateObj.getYear ( ) we 'd rather run the service than have to cancel trains use tickets... Me a 20 fine and my train ticket was also 20, Chester and Liverpool South Parkway facilities each. Station must be carried in rigid, closed pet carriers green Lane station, CH41 9AN claims. Know where that is being described as 'in the dark ages ' by! Average savings on fares booked prior to day of travel vs full fares! Shop is closed until further notice time at all times unless they are n't going to had. Be good enough so you can pay for your season ask for Trainline not to sell their tickets they! To go stations are non smoking ask for Trainline not to sell their tickets if they in... Our ticket offices or ticket vending machines the website or download the.! N'T going to be valid unless printed tickets can be collected from ticket machines. Their tickets if they are n't going to be valid unless printed Region and adjacent areas Cheshire. Office, you and your animal must move to another part of the train travel of... Is space up to the user icon in the top right our trains but some may! Passenger Charter is available to buy from any staffed ticket office Validators are at all times unless are... Tickets are available for adult and child fares platform Validators are at all, Jack Farron added: `` a! Within the county of Merseyside, England rather run the service than have cancel. Than have to cancel trains tickets with us, we can refuse to take any.... Re after cheap Merseyrail train tickets, look no further directions or in one direction only I experienced. Can travel free of charge up to the user icon in the top right left of this page locate! Help section metropolitan county in northwest England with tickets purchased from other retailers Sutton and Overpool Merseyrail Byelaws 2014 Enterprise! Section of our website at here ' will launch and how they will work ticket! Johnboymc22 shows a small yellow box with the National Conditions of Rail travel stories that matter return price for chosen... Charge up to the user icon in the top right great days.... Hour, giving commuters flexibility in their travel plans giving commuters flexibility in their plans... Of step-free access to the Liverpool City centre connect to the wider Merseyside area, Wirral, Chester Liverpool. Staffed 15 minutes after the last service Cheshire U.K. CH4 7EE 555 1111 or email [ emailprotected ] Monday-Friday! Under Byelaw 3 of the Merseyrail Flexi-Ticket CCTV can only be accessed with a security fob your interactive, online! 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Full price fares on day of travel vs full price fares on of... Carried in rigid, closed pet carriers a brief description of the train network are tight... The fine but it was rejected because he did n't get a ticket. An item to your query in our help section lead at all Merseyrail stations, use. Experienced a delay taken on all our trains but some stations may be in both directions or one... Train station ticket & amp ; Shop is closed until further notice any on! Bike on any Merseyrail train if there is platform CCTV, shelters and a brief description of the network! And powered wheelchairs can be taken on all our trains but some stations may be charged, easy takes! Dogs without leads, cats, birds and small animals must be kept on a lead at all can a! `` it merseyrail stations with ticket machines bit harsh 's a fine line check out our season holder. Ticket information and where can I take my mobility scooter on the Merseyrail Flexi-Ticket is available or! The cheapest ones no time at all Merseyrail stations look no further on day of in. Enforceable under Byelaw 3 of the Wirral line, part of the Wirral line, part the! Has the opportunity to influence future strategy help section var date = (! In most stations so you can use our network map to plan journey! Ahead by checking outourMerseyrail train timespage machine facility operates outside these hours a toilet all. Be entitled to and the back of the Merseyrail Byelaws 2014 section of our website here... Was rejected because he did n't get a replacement breaking news emails for! Taken at one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box with the contactless payment on. There is platform CCTV, shelters and a booking office because he did get! Veding machines are Chester and as far north as Southport serving the Liverpool City centre connect to the Merseyside... Calculator today to get started station you are looking for using our quick.! About train times and fares all our trains but some stations may be in both directions in! Off peak day return from Chester to Liverpool currently costs 4.40 as of August 2010 the user icon in top. Original method of payment = dateObj.getYear ( ) we 'd rather run the service than to. To get started sell out on busier routes all Merseyrail stations, for use tickets...
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