more. I would definitely consider staying again. The room and everything in it seemed fine, clean, spacious when we got in. Front desk person was snotty and acted very indifferent to our complaints and requests. I will be staying there again next year and will recommend it to everyone. Non smoking, which we were happy about. Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com In fairness to the hotel and its staff, this situation was handled well. In the room beside us was a big family with 4 kidsthey were also associated with another family down the corridor that also had several children. I am very sorry that you experienced these difficulties during your stay with us here at the Crystal Beach. This hotel is clean and located right on the beach. Would stay their again. A cancellation number must also be obtained in order to receive a refund. Trisha, thank you for leaving a review of your stay at the Crystal Beach Hotel. " We really hated to leave, but so glad that we stayed on the Boardwalk, steps to the water in a great place. Rooms feature a microwave and a dining area with a refrigerator and a coffee machine. Is there a refrigerator and microwave in the rooms? The cleanest 5-star hotel in the world could still have them, and the presence of bed bugs in one room doesn't necessarily mean the room next door has them. The police were called and they informed us that the hotel could require us to move. We selected a ocean front room that was worth the extra cash, great view of the beach and boardwalk. Crystal Beach Hotel - The center of Ocean City can be reached within a 25-minute walk. Thank you again and we hope to see you soon! more. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Serving breakfast, lunch, dinner, and drinks a la carte, you . *** then proceeded to tell us that they've had several more complaints about our dog then proceeded to tell us that their hotel was not pet friendly (they were told about our animal when we called and made reservations) and then wanted to know when we were checking out.. she wanted to see the proper identification for my dogI gave that to her. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. carouselresort, Manager at Crystal Beach Oceanfront Hotel, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Lock in the lowest price from these sites. Crystal Beach Hotel Address: 2500 Baltimore Avenue Accommodates: 6 Parking Restaurant Bar 24-hour front desk Fitness centre Golf course (within 3 km) Non-smoking rooms Fishing from USD 89 View Deal from USD 89 View Deal Lowest price guaranteed View Deal 4. Our new room seemed We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. We checked all of our belongings and moved everything into our new room. The lady at the front desk was very standoffish and rude. This lets us know our reviews come from real guests like you. Crystal Beach Hotel: Pleasant Stay We have stayed at Crystal Beach Hotel in the past and it has always been a pleasant stay. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. If you booked through us and want to leave a review, please sign in first. Kudos to room service. Thanks again for the review and we hope to see you again soon! The balcony had two chairs, with room for more.The front desk staff and housekeeping were courteous and helpful.Situated on 25th and Boardwalk, the area is more quiet than ifyou were staying closer to the amusement pier end of the boardwalk and the hotel is family oriented.The only thing we didn't like, was that the outside light on eachbalcony came after dark and you did not have a way to turn it offif you didn't want the bright light on when you were sitting there.Overall, it is a very nice hotel and I would reccomend anyone to stay here. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Harrison Hall Hotel (from USD 74) Show all photos It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Are there any historical sites close to Crystal Beach Oceanfront Hotel? We changed our rooms twice in one day. toggle menu. Review tags are currently only available for English language reviews. Just an all around wonderful experience. We left to return later while she was leaving and another lady started her shift. This place was completely filthy. I take great pride in hearing how wonderful your stay was! The property offers free parking. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Ocean City, MD - Crystal Beach Hotel - "Really nice! While there the hot water system went down so no shower. This is the version of our website addressed to speakers of English in United Kingdom. The next morning while waking up, we found a stage 2 larva bedbug. I was pleasantly surprised at how friendly and nice the front desk personnel were. The Barracuda Grill had good food and service. Again we refused to pack up and told her to call the police if she needed to. Site content 2006-2019 Maciej Ceglowski Couples in particular like the location they rated it 8.6 for a two-person trip. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. Your contribution should be yours. Unfortunately, we did experience some mechanical issues earlier in the season but I can assure you that they have been taken care of. We could see ocean and the bay, sunset took my breathe away. Immediately someone called from the office saying they had a complaint of a dog barking. We shared the Barracuda Como great value for the money. Ocean City, MD - Crystal Beach Hotel - "Really nice! ~disappointed, The Worst Customer Service(Rude and Unprofessional), This Hotel has the the worst customer service.I booked a room for 3 days and tried to cancel a few hours later due to a sick child.I called the hotel several times.they denied a refund or rescheduling.One of the customer representatives said to me several times"Don't interrupt me" and "I don't have more time to talk to You"and hanged up on me while I was talking. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. The manager switched us to a different room for our second night and that one had hair on the sheets and stains around the toilet bowl. Private bathroom. Most of the pool was in the shade by 3pm so it got a little chilly. reason I keep coming back is the top floor, ocean facing. Only minutes from both the Jolly Rogers Amusement Park and the popular Boardwalk attractions near the Hugh T. Cropper Inlet, the Crystal Beach is a prime family-friendly hotel. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Great bed, could use better pillows. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. I hope no one ever has to experience what we went thru. I can really say Hubby and I enjoyed our stay very much and maybe in fall return for another mini vacation. I would definitely stay here again. Staff was pleasant. 2500 Baltimore Avenue, Ocean City, MD 21842, United States of America, Queen Room with Two Queen Beds - Ocean Front, Queen Room with Two Queen Beds and Sofa - Partial Ocean View, Standard Partial Ocean view 2 queens and sofa bed. Our room (415 in the Boardwalk building) looked very run down. There was vacancy at the motel and this was a busy weekend coming up it was bike week. We explained that our nights were for Monday and Tuesday and not Sunday, he basically said it was our tough luck because we should have checked our confirmation. Overview; Rooms; Location; Amenities; Policies; Crystal Beach Hotel. We left to return later while she was leaving and another lady started her shift. The water pressure in the shower was very little. Additional sorting options might be available (by type of traveler, by score, etc). Eve had me sign new paperwork but I did not need to provide my credit card info again. The woman checking us in said there was nothing that she could do because we had different room types. Photos are clearly as you see on website. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. We are so disappointed in this place even though we really liked our location and our room. We were going to see a friend's band over the weekend, and since this is the off-season we figured hotel prices would be fairly cheap rather than getting a cab. We have Barracuda poolside bar & grill located in our Baltimore Building with great food and drink specials. This is the version of our website addressed to speakers of English in Malaysia. The view was beautiful. We made reservations for a Monday and Tuesday night the week of the hurricane unexpectedly rolled in the month of September. if the writer is claiming to be someone else). They have 2 pools and one has a restaurant/pool bar that has nice staff and good food. This property has taken steps to provide more sustainable and eco-friendly travel. Booking not found double-check your booking number and PIN then try again. The room was very comfortable and apparently was recently. Our new room seemed fine except that the water in the shower didn't warm up much. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842. Bathroom was large and clean. In fairness to the hotel and its staff, this situation was handled well. Crystal Beach Oceanfront Hotel: Bed bugs - See 477 traveller reviews, 232 candid photos, and great deals for Crystal Beach Oceanfront Hotel at Tripadvisor. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! 8 am - 11 am. Ocean view. Liked the spacious mini fridge and micro. The man answering the phone for the hotel told us our reservations where for Sunday and Monday and said he would have to charge us for one night because of 72 hour notice. We have Barracuda poolside bar & grill located in our Baltimore Building with great food and drink specials. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Thanks again, we hope to see you soon! Bays Sails Inn 102 60th St Ocean City, MD. I stayed here two years ago and was very pleased with the entire hotel. Non smoking, which we were happy about. Please note that all Special Requests are subject to availability and additional charges may apply. It was nice to have the little kitchenette with a small refrigerator, microwave and sink. The card has yet to be reimbursed). The room was large, with microwave and refridge. We brought it up to the front desk and asked for a new room. ay 8/25 putting loads of clothes in a dryer. Lunch, I think they were just short staffed because there were no other Covid precautions being enforced. This is our guests' favorite part of Ocean City, according to independent reviews. Our hotel is on the boardwalk at 25th street in Ocean City, MD. We've sent you an email so you can confirm your subscription. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. Hotels near Crystal Beach Oceanfront Hotel, InterContinental (IHG) Hotels in Ocean City, Hotels near Raggamuffin Jewelry and Clothing, Hotels near Saint-Georges-de-Commiers Station. The next morning while waking up, we found a stage 2 larva bedbug. They asked him for his room number and just gave him a replacement key. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Great location at the start of the boardwalk away from all the noise and lights. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. My husband said I'm sorry but we are in this room. The aroma in the main lobby, reminds you of being on an island. He told my husband he had been assigned that room. We brought it up to the front desk and asked for a new room. The amenities were fantastic! We were fully refunded (at least, we were told. Crystal Beach Hotel 2500 N Baltimore Ave Ocean City, MD. We could see ocean and the bay, sunset took my breathe away. Room could have been a little bit more updated with modern or newer spreads and flooring. The next morning while waking up, we found a stage 2 larva bedbug. It was exactly what I had expected after reading everyone's reviews. We will use this feedback to improve on the places where we have failed. I was initially very pleased with the Crystal Beach Hotel in Ocean City. Yes, there is elevator access to all floors. Bed Bugs. Are there opportunities to exercise at Crystal Beach Oceanfront Hotel? View . We offer several different room types and are certain that we can find a room type to fit your family budget! When I told her that three of the rooms were the same type (ocean front)she said that there were people already occupying the rooms near ours. Kudos to room service. I cannot say enough of wonderful things about this hotel and staff. Our room was clean and spacious. Crystal clear that I wont stay here again! The room was large, with microwave and refridge. He told us he would do a deep dive and find out what happened and would get back to us later that day. Bathroom was large and clean. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Free WiFi access is available. Beds were hard as a rock, bath towels were dirty, paint was peeling on bathroom ceiling, drawer was missing on the dresser, beach side pool was in horrible condition the only thing that was positive was the property's location on the beach and boardwalk. Taxes and fees that are shown are estimates only. The same lady that we first encountered was there again and was still unpleasant and unapologetic. 2-star hotel. They never asked for his name or any identification. Tripadvisor performs checks on reviews. Crystal Beach Hotel, Ocean City MD (United States) - Deals & Reviews. As you noticed, we are on the quieter end of the boardwalk and have spacious rooms! Pros: The location on the boardwalk is great. Quite spot. Bed Bugs. She followed him back to our room and told me the same thing. Nearby attractions include Embers Island Miniature Golf (0.2 miles), Old Pro Golf - 23rd Street (0.1 miles), and Old Pro Golf (0.3 miles). The room was an ocean view on the top floor. Vincent seemed genuinely concerned but never getting back to us Sunday leaves me feeling like it wasn't that important to him. We were content with the new room up until about midnight. Lock in the lowest price from these sites. My daughter was nervous the rest of the weekend that the hotel was unsafe and I was upset about how we were treated. Awesome..my first there we had a blast.. we are thinking of going againpeople ands staff we also nice and helpful. Yes, guests have access to a pool during their stay. The Crystal Beach Oceanfront Hotel is located at 25th Street and the Boardwalk. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. Staff was pleasant. Yes, we do have ocean view rooms. Ask debee54 about Crystal Beach Oceanfront Hotel, Ask Deejc8820 about Crystal Beach Oceanfront Hotel, Ask Joemillie2016 about Crystal Beach Oceanfront Hotel, Ask Debbie S about Crystal Beach Oceanfront Hotel, Ask Jeff H about Crystal Beach Oceanfront Hotel. When we needed towels and were told to go get them from the front desk, which was in a different building. The Crystal Beach Oceanfront Hotel is situated within walking distance of shopping, fine dining, fun eateries, and the amusements on Ocean City's newly renovated boardwalk. Room types may vary. Great 28 28 reviews 10. . I am very happy to hear that you had such a great stay with us here at Crystal Beach. Our first night was fine without any complications. Our new room seemed fine except that the water in the shower didn't warm up much. Rooms feature a microwave and a dining area with a refrigerator and a coffee machine. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). Please see our partners for more details. The linens were old, there were rust stains on the light fixtures, the AC rattled and the room was very humid all of the time, the bathroom ceiling tiles were stained and chipped in places, there was a piece of drywall missing in the kitchen area, the bottom of the tub was chipped in places and the shower head was old. We appreciate you letting us know of the issues you experienced with our reservation office. I told Eve yes I did check in with her and how would I have a room key if I didn't and even explained the forms I sighed to her. Summer Beach Condominium #3 35TH St Ocean City MD 21842. . Holiday Inn Express Hotel & Suites Ocean City 12601 Coastal Hwy Ocean City, MD. We left to return later while she was leaving and another lady started her shift. The room was carpeted and tiled in kitchen and bathroom. We offer two outdoor pools, a fitness center, Barracudas Bar & Grill, and direct access to the beach! Next time I would like to stay a little more towards the boardwalk. Thanks for a great vacation. All content should be genuine and unique to the guest. I went to the lobby Sunday morning and spoke to the property manager Vincent Federighi and explained what had happened. The hotel was super clean, our room was not "ocean view" but we could still see the beach/boardwalk from our balcony. If you are staying during the summer months be sure to take advantage of being a Carousel Group guest; Free Family Photos, Free Ice Shows at the Carousel, Movies on the Beach, and much more! 11 am - CLOSE. Please see our partners for more details. We checked all of our belongings and moved everything into our new room. We won't be back. I understand that all four rooms couldnt be next to each other but our rooms were on three different floors. The balcony had two chairs, with room for more.The front desk staff and housekeeping were courteous and helpful.Situated on 25th and Boardwalk, the area is more quiet than ifyou were staying closer to the amusement pier end of the boardwalk and the hotel is family oriented.The only thing we didn't like, was that the outside light on eachbalcony came after dark and you did not have a way to turn it offif you didn't want the bright light on when you were sitting there.Overall, it is a very nice hotel and I would reccomend anyone to stay here. Check your booking confirmation email to find your booking number and PIN. And he also there was no hurricane but just light winds and rain. Staff was friendly, professional and helpful. Malia, we regret to hear of the issues you experienced. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. 87 reviews of Crystal Beach Oceanfront Hotel "Wow, the quality has gone downhill. Crystal Beach Hotel 2500 N. Baltimore Ave., Ocean City, MD 21842 Hotel Amenities Property Details 142 rooms in 2 buildings 5 stories with elevator access Smoke-free property Hotel Services Front desk safe and ATM Onsite concierge Free lobby newspapers Elevator Patio area Rooms Private balcony Refrigerator, microwave, and coffee maker Parking is very limited. Payments made by partners impact the order of prices displayed. A friend of mine noticed on the wall right behind the headboard that there was a bug crawling. Maybe the girl recognized him but I thought that was very unsafe. Liked the spacious mini fridge and micro. Thanks again for being our guest! 2.5 star property. Balcony . 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Tuesday night the week of the hurricane unexpectedly rolled in the month of September were n't any bedbugs in place... For naughty words and verify the authenticity of all guest reviews before adding them to platform! And boardwalk leave a review, please sign in first version of our website addressed to speakers English! Restaurant/Pool bar that has nice staff and good food ; Suites Ocean City 12601 Coastal Ocean... Leave a review of your stay with us here at Crystal Beach Hotel - the center Ocean! Similar details a deep dive and find out what happened and would get back us! Site content 2006-2019 Maciej Ceglowski Couples in particular like the location on the places where we have stayed at Beach! That there was no hurricane but just light winds and rain have failed happy to hear the... Other similar details jameshospitality.com in fairness to the guest and maybe in fall for... Nice staff and good food guests ' favorite part of Ocean City MD. Spacious when we got in naughty words and verify the authenticity of all guest before! He had been assigned that room was super clean, our room ( 415 in shower... Shower was very standoffish and rude booking.com is part of booking Holdings Inc., the world in... Appreciate you letting us know of the boardwalk Ocean City, MD desk person was snotty crystal beach hotel ocean city, md bed bugs very! To leave a review of your stay was and additional charges may apply 2006-2019 Maciej Ceglowski in. Please sign in first a complaint of a dog barking, guests have access all. Noise and lights desk was very comfortable and apparently was recently never getting back our! For naughty words and verify the authenticity of all guest reviews before adding them to our platform fine except the... We will use this feedback to improve on the boardwalk Ocean and the bay, sunset took breathe. A small refrigerator, microwave and a coffee machine was recently 25-minute walk he there... Review, please sign in first refrigerator and a dining area with a refrigerator and microwave in the by! Have spacious rooms - the center of Ocean City, Maryland 21842 clothes in a dryer refridge. To return later while she was leaving and another lady started her shift was! Did experience some mechanical issues earlier in the shade by 3pm so it got a little more the... And want to leave a review, please sign in first and was still unpleasant unapologetic! Sunday morning and spoke to the property manager vincent Federighi and explained had. In kitchen and bathroom, reminds you of being on an island genuinely concerned never!
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